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The Upper Cumberland Human Resource Agency’s Public Transit System provides public transportation to rural residents of all ages, giving first priority to elderly, handicapped and economically disadvantaged with medical needs while providing deviated fixed route and demand-response service.  It is funded by the Federal Transit Administration, TN Dept. of Transportation, local human service contracts, fares, local revenues, and in-kind contributions.

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CATS or Cookeville Area Transit System provides a deviated fixed-route bus system in Cookeville, picking up and dropping off passengers at designated points along the route. CATS is committed to serving you over the long term while changing with your needs and evolving with our community. So, watch this site for updates as we continue to serve our community's transportation needs. Better yet, take a ride and find out for yourself how fast, convenient and reliable traveling on CATS can be. For more information on routes, schedules, or fares please visit Cats does not operate on the following holidays: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

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UCHRA Public Transit System Door to Door Services

UCHRA Transportation VehiclesPublic Transit System’s goal is to provide affordable, safe, dependable public transportation for all 14 counties while providing door-to-door, zone, and non-emergency transportation service.  Vans are available with equipment to serve persons with disabilities. Everyone can ride!  Hours of Operation are Monday-Friday from 6:00am-6:00pm. Customers should call their local office to schedule a trip at least 48 hours, in advance. Requests made less than 48 hours in advance will be considered based on available space. Local trips are $1.00 each way and $1.00 for each additional stop.  Fares outside of designated local area are based on miles traveled and will be charged accordingly.  Scheduling is available M-F 8am-4:30pm. For more information about our door-to-door or zone services, including the days and times of each zone, please call your local UCHRA county office. Door-to-door serves all 14 counties. To find the Zone you live in, please select your county from the County Zone Maps list. Door to Door operates Monday through Friday from 6:00 a.m. to 6:00 p.m. Vans do not operate on Saturdays, Sundays, and observes the same holidays as your local UCHRA office. Call 1-800-968-2472 for reservations or more information.


UCHRA Public Hearing Notice - May 10th, 2018

Advertising with the UCHRA Public Transit


Customer Hand Book in English


Customer Hand Book in Spanish


UCHRA Public Transit Cancellation/No Show Policy


UCHRA Public Transit Grievance/Complaint Reasonable Modification Procedure

Procedimiento de Quejas para el Transporte Público de UCHRA

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The Americans with Disabilities Act (ADA)

The American with Disabilities Act prohibits discrimination against qualified individuals with disabilities from participation in services, programs, or activities of a public agency – including transportation programs.

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Intercity Express Service

The Nashville I-40 Express service provides a deviated fixed route service from Cookeville to Nashville.  The scheduled route service runs three times per day, between the hours of 6 am to 6:30 pm, providing access to the Nashville airport, Greyhound bus station, and pre scheduled stops. It is funded by the Federal Transit Administration, TN Dept. of Transportation, local human service contracts, fares, local revenues, and in-kind contributions. All 14 counties are served with connections to the Nashville I-40 express.  Call (931) 372-8000 or 1-800-968-2472 or email or to book your trip today.

Click for I-40 Express - Cookeville to Nashville Bus Schedule



The I-24 Express service provides a deviated fixed route service from McMinnville to Nashville. The scheduled service runs two times per day, between the hours of 6 am to 7 pm, providing access to Murfreesboro, the Nashville Airport, and pre-scheduled stops. It is funded by the Federal Transit Administration, TN Dept. of Transportation, local human service contracts, fares, local revenues, and in-kind contributions. Call (931) 473-6652 or 1-800-968-2472 or email or to book your trip today.

Click for I-24 Express - McMinnville to Nashville Bus Schedule


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Travel Training (New Freedom)

A barrier for many people in the Upper Cumberland area is transportation and the ease in getting from one place to the other.  UCHRA’s Travel Training program was put in place to assist those who are disabled and unsure of riding with the Upper Cumberland Public Transit system.  Let Travel Training make you independent and give you more freedom to go anywhere you want to go.  Call (931) 528-1127 ext. 589 to arrange for a Travel Training Consultation.

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Reasonable Modification

UCHRA Public Transit will provide reasonable modification of policy and practice upon request to ensure that our transportation services are accessible to people with disabilities. Drivers can make some reasonable accommodations. Contact UCHRA Mobility Coordinator at or 931-520-9589 for Reasonable Modification of your trip, if required. For Information/Complaints, contact Customer Service at:

· Phone Number:


· Email:

· Mail:

Upper Cumberland Human Resource Agency

580 South Jefferson Avenue, Suite B

Cookeville, TN 38501-4010

ATTN: Transportation Customer Service

UCHRA Public Transit welcomes questions, comments and suggestions.


CLICK HERE for the Grievance/Complaint Reasonable Modification Procedure


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Rural Commuter Van Pool Program

Commuter VansThe Rural Commuter Van Pool Program provides 6- and 15-passenger vans for commuters for work and job-related training in all counties of the region in addition to being available for rent to the general public when vans are available.  Anyone with a valid driver license and proof of insurance is eligible to lease short-term or long-term.


Click for Van Pool Lease Agreement

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TPTA Conference Rankings

Commuter VansUCHRA’s Transportation Department attended the 2015 Tennessee Public Transportation Association Conference in Chattanooga. Several sessions of the TPTA Conference were presented by the Federal Transit Administration, Tennessee Department of Transportation, Legislative Roundtable Discussions, and the TennCare/Managed Care Organizations. The TPTA Conference hosted the state-wide competitions for the Vehicle Maintenance Roadeo and the Van Roadeo.

In the State Vehicle Maintenance Roadeo, mechanic Terry Cronk took first place. This event consisted of a lengthy written test and a vehicle that had been disabled with several items to be verbally identified. The ultimate goal was to get the vehicle started. Cronk was the only mechanic that started the vehicle, achieving it in just under three minutes at 2:55.

Meanwhile, in the State Van Roadeo, UCHRA was represented by two drivers: Warren County’s Wayne Rigsby and Macon County’s Wayne Flynn. They placed first and second respectively in the local competition, then Flynn later took second place in the State Van Roadeo competition.

We are very proud of their accomplishments and congratulate them on their latest accolades!


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Praises for UCHRA Transportation

My Experience with UCARTS

"On January 31, 2014, I had my right knee replaced at Cookeville Regional Hospital. This surgery left me unable to drive for several weeks. I entered outpatient physical therapy after being released from swing bed status at Cumberland River Hospital in Celina. My husband had to work and could not afford to take off in order to take me to my 3 times per week therapy and related physician appointments.

As a member of the policy council with Upper Cumberland Human Resource Agency, naturally I chose to have the Clay County office provide my transportation needs. I had never used this service before, but had heard about it. I was eager to try the new-to-me service.

I called and set up my first visits. I was very anxious because I was having trouble walking and was especially concerned about getting up and down my steps and on and off the bus. The bus arrived and Diane, the driver, was very helpful. She was very concerned that I was safe and had a good ride. She put me on the lift and I was able, with my walker, to enter and exit the bus very easily. She even buckled my seat belt. She was very friendly and explained everything to put me at ease. She was there waiting for me after my therapy session with a smiling face and a very helpful attitude. We chatted while we drove. I had a very nice and pleasant trip as were all of my rides with UCARTS.

I enjoyed all of the different drivers and chatting with the other riders. I later rode to my doctor visits and was able to do other errand stops while riding the bus. The trips lifted my spirits because of the drivers, visits with other Clay countians, the beautiful views in the county, and being able to make my appointments and not feel like an invalid.

We are very blessed to have this is wonderful service provided in our rural county. It was like having a private chauffeur and feeling very important. I could not have felt more cared for in New York City!

- Jane Miller

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Local Coordinated Human Service Transportation Plan

Public Participation Plan

General Public Survey

Transportation Provider Survey

Click to view our DBE Statement


Are you interested in working in Public Transit?


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TDD/TTY (Telecommunication device for the deaf).

(LEP) Limited English Service Available.

TDD users call: 1-800-848-0298




This project is funded under an agreement with the Tennessee Department of Transportation.