The Upper Cumberland Human Resource Agency
Coordinated Human Service Transportation Plan Survey
Public Participation
Public Participation has been a key element in the development of the Upper Cumberland Human Resource Agency Coordinated Human Services Transportation Plan. Information gathered from surveys has determined the needs of each community in the Upper Cumberland Area. The attendance by the Advisory Board has been commendable and great interest has been shown in finding new ways to meet the ever growing needs in our area. Stakeholder meetings are held every two months in each of our fourteen counties. Stakeholders work diligently to identify the unmet transportation needs of our service area. Surveys are left in the communities with stakeholders in each of the fourteen counties every other month following the advisory meetings. Survey’s can be found along with this plan at www.uchra.com/transportation website.
Purpose of Plan
To identify gaps in the current services, develop a plan to meet these gaps and determine new ways services can be better coordinated.
Service Area
The Upper Cumberland Area is mountainous, rural, and economically disadvantaged consisting of the following counties: Cannon, Clay, Cumberland, Dekalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Smith, Van Buren, Warren, and White.
Current Stakeholder Coordination
The Upper Cumberland Human Resource Agency currently coordinates transportation to fill unmet needs in the Upper Cumberland. This level of coordination has been quite successful. Through coordination we have been able to provide transportation, wheelchairs and ramps, home delivered meals, commodities, and so many needed human services. The following list are stakeholders we work with daily to bring coordinated human services together:
- Bethesda Health Care
- Blue Cross Blue Shield
- Clay County Manor
- Community Services Network Co.
- Cookeville Cancer Center
- Life Care of Cumberland County
- Cumberland River North Hospital
- Department of Children’s Service
- Disabled Veterans
- East Tennessee State University
- Fentress Care and Rehab
- Gallaher-Bassett-WC
- Hartford SRS-WC
- Kidney Foundation of Nashville
- Lakeside Resort
- LifeCare of Sparta Health Care
- Mabrey Health Care
- Master Health Care Center
- NHC Health Care Center of Putnam County
- NHC Health Care of White County
- Overton County Nursing Home
- Pace Setters
- Pickett County Care and Rehab
- Premier Care
- Quality Home Health
- Rep-Pay Management, Inc.
- Retired Senior Volunteer Program
- Ryan White Program
- Senior Independence
- Southeastrans, Inc.
- Standing Stone Nursing Home
- Tennessee Carriers
- Tennessee Behavioral Health
- Tennessee Department of Human Services
- Tennessee Mended Hearts
- Upper Cumberland Development District
- Upper Cumberland Human Resource Agency
- Van Buren Head Start
- Vocational Rehabilitation
- WIA Summer Youth Program
- Worker’s Comp.
- Wyndridge Health and Rehab Center
- XL Health Inc.
- ZoneCare
Stakeholders
Stakeholders have proven to be a vital part in the development of the Upper Cumberland Human Resource Agency Coordinated Human Service Transportation Plan and are key members of our community. They work with individuals, groups and agency’s that have unmet transportation needs or are currently using public transportation. Stakeholders for the Upper Cumberland Human Resource Agency Coordinated Human Service Transportation Plan include representatives of public, private, nonprofit organizations and human services providers, that can identify transportation needs in the Upper Cumberland area.
Identification of Stakeholders
- ARC
- Bank of White County
- Buckeye Home Medical
- Cannon County Clerk and Master
- Chamber of Commerce in Overton and Putnam County
- Citizens Bank
- Community Service Agency
- Cookeville Housing Authority
- Cookeville Rescue Mission
- County Mayors from Cannon, Clay, Cumberland, Dekalb, Fentress, Jackson,
- Cumberland Bank
- D.T. McCall and Sons
- Department of Human Services
- Dillard Dycus, DDS
- Director of Schools in Clay, Overton, Pickett, and Putnam County
- Fentress County Ambulance Service
- First National Bank
- Former State Representative, I.V. Hillis
- Goodwill Industries
- Hartford Life Insurance Company
- Jackson County High School
- Judge Ronnie Zachary
- Livingston Vocational Tech
- Macon County Bank and Trust
Macon, Overton, Pickett, Putnam, Smith, Van Buren, Warren and White
- Moody Transportation
- Opportunities
- Pacesetters
- Pathfinders
- Phillips M. Smalling, Attorney at Law
- Pine Creek Development
- Plateau Mental Health
- Prospects
- Putnam County Board of Education
- Reliable Transportation of Livingston
- Ren Dialysis Center
- Short Taxi Service
- Shuttle on Schedule (SOS) Transportation
- Sparta Expositor
- Tennessee Emergency Management Association
- Tennessee Tech University
- Tennessee Vocational Rehabilitation
- Upper Cumberland Development District
- Upper Cumberland Human Resource Agency
- Upper Cumberland Neurology Associates
- Upper Cumberland Senior Centers in Cannon, Clay, Cumberland, Dekalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Smith, Van Buren, Warren and White
- Van Buren County Headstart
- Van Buren County Regional Health Department
- Williams Enterprises
- Williams Wholesale
List of Identified Needs
Through the surveys and the local advisory meetings the following list of needs were identified.
- Alternative Fuel
- Convert transit system to a more energy efficient system using Green Technology
- Cookeville City/Tennessee Tech University Fixed Route Service
- Disabled Veterans Route Service into Murfreesboro/Nashville
- Door to Door Scheduled Work Routes for the Disabled
- Expand Zone transportation availability to include transit services in Inter-County Communities
- Hand Grips in Mini-Vans to aid in getting in and out of vehicle
- Holiday Transportation Service
- Marketing and Advertising
- New Equipment/Wheelchair Accessible
- Night Transportation Service
- Scheduled Public Transit Connector Routes that cross county lines
- Senior Citizen Special Transportation Needs
- Week-End Transportation Service
- Additional Training for using Public Transit
- Coordination of trips
- Over Maximum weight and size wheelchair lifts
- Coordination between TDOT, DHS, WIA, local employers, Vocational Rehabilitation and other social services.
- Seasonal Transportation Services Provided at State Parks
Meeting Unmet Needs
A survey that includes all unmet needs was provided to all fourteen counties.
The following was determined to be the priority ranking:
High Priority:
- Cookeville City/Tennessee Tech University Fixed Route
- New equipment-wheelchair accessible
- Alternative Fuel
- Convert UCHRA Public Transportation Services to a more energy efficient system using Green Technology
- Hand Grips in Mini-Vans to aid in getting in and out of vehicle
- Schedule Public Transit connector routes to cross county lines to access employment
- Marketing and Advertising
- Door to door scheduled work routes for the disabled
- Additional Training for using Public Transit
- Coordination of all resources with the common goal to successfully transport individuals to various destinations (i.e. employment, medical appointments, recreation and shopping).
Medium Priority
- Expand Zone transportation availability to include transit services in Inter-County Communities
- Disabled Veterans route service to Murfreesboro/Nashville
- Week-end, night, and holiday transportation services
- Over maximum weight and size wheelchair lifts
Low Priority
- Senior Citizen Special Transportation Needs (i.e. Fairs, Field Trips, and Special Event Trips)
- Seasonal Transportation Services Provided at State Parks.
Plan of Next Steps
High priority unmet needs will be achieved through a combination of funding sources ; New Freedom program, Section 5311, Section 5310, Section 5309, ARRA funding and Job Access with coordination from stakeholders in implementing of programs for greater efficiency. Medium priority unmet needs will be accomplished through new funding sources. Low priority unmet needs will be addressed when revenue sources are available or a new coordinated plan can be recognized.
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